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Home > FAQ > Operation > Operation: I see attendees with HOLD status, what does that mean

Operation: I see attendees with HOLD status, what does that mean

Hold - the registrant has successfully registered, but has not completed the Paypal payment section. This is often seen when a registrant has abandoned the Paypal screen and may or may not have returned to the registration. In all cases, PlanetReg sends a preliminary confirmation to the registrant stating:


Normally, no details of the registration are shown.

Any registrant who chooses the Paypal payment option will receive this preliminary email. This is because the Paypal payment screen can be abandoned with the registrant leaving their payment status unknown.

If the registrant returns to your event and looks up their registration, they will see:



The financial section indicates that a Paypal payment was initiated. There is also a Make a payment link that will lead the attendee to a screen where they can continue on to Paypal again, or choose another payment type (if available).

See also: Status Codes   and   Paypal issues

See also