Home > FAQ > I see attendees with HOLD status, what does that mean
I see attendees with HOLD status, what does that mean
Hold - the registrant has
successfully registered, but has not completed the Paypal payment
section. This is often seen when a registrant has abandoned the Paypal
screen and may or may not have returned to the registration. In all
cases, PlanetReg sends a preliminary confirmation to the registrant
stating:
Normally, no details of the registration are shown.
Any
registrant who chooses the Paypal payment option will receive this
preliminary email. This is because the Paypal payment screen can be
abandoned with the registrant leaving their payment status unknown.
If the registrant returns to your event and looks up their registration, they will see:
The
financial section indicates that a Paypal payment was initiated. There
is also a Make a payment link that will lead the attendee to a screen
where they can continue on to Paypal again, or choose another payment
type (if available).
See also: Status Codes and Paypal issues
See also